Resume

Summary

Certified Scrum Master, Certified Scrum Product Owner and Agile practitioner with experience in Agile transformations. Servant leader with proven communication skills with both customer and internal stakeholders. Experienced in managing end-to-end delivery of bespoke software solutions and ensuring those solutions are effectively implemented and deliver ongoing value.with expertise in product backlog management, user story development, and release planning. Proven ability to lead and collaborate with cross-functional teams to deliver impactful solutions.

Accomplishments

  • Instrumental in Agile transformations at two companies.
  • Constructed and managed documentation at multiple companies.

Experience

CoverMyMeds

August 2025 – Present

Product Owner

  • Primary contact for information and decision-making.
  • Prioritized product backlog to align with stakeholder feedback and business goals.
  • Coordinated with development and QA teams to facilitate effective release planning.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Collaborated across product, development, QA, and shared services to enhance multiple products in CoverMyMeds’s portfolio, including reporting and enrollment functionalities.
  • Facilitated discovery calls and follow-up meetings with cross-functional teams to integrate business and technical requirements for a product.

RxLightning, Inc.

July 2024 – August 2025

Agile Delivery Manager

  • Lead end-to-end delivery of complex, custom client solutions, managing timelines, resources, and deliverables.
  • Resolve team and work issues swiftly, adapting project plans to align with changing client needs and priorities.
  • Implemented and facilitated Agile and Scrum practices, adding them to daily team routines.
  • Analyzed and reported sprint and project data.
  • Worked with project stakeholders including product, development, support, sales, and operations teams to deliver projects on time and with value.
  • Collaborated with the development team to ensure that processes, metrics, and procedures were efficient and obtainable.
  • Implemented Smartsheet.
  • Collaborated with Chief Operating Officer to bring more organization and efficiency to business operations improving transparency and delivery time.

Medable, Inc.

June 2021 – August 2023

Delivery Manager I, November 2022 – August 2023

  • Integrated Agile and Scrum methodologies by leading Scrum ceremonies for four teams in a cross-functional, matrixed environment.
  • Organized the logistics of new product and feature releases using Jira.
  • Identified release impediments early through gathering and interpreting metrics to improve release predictability.
  • Led creation of Agile/Scrum team structures by partnering with Product Managers, Designers, Quality Engineering, and Technical Leads to identify team members’ roles, responsibilities, and deliverables.
  • Mitigated risks by communicating succinctly with project sponsors and stakeholders early and often, recommending improvements to projects and processes.
  • Engaged in solving ambiguous problems with product teams to ensure the best and most effective results for customers.

Lead Technical Writer, June 2021 – November 2022

  • Wrote Technical Documentation using markdown for multiple software products in the Medable product suite.
  • Organized and assigned documentation tickets and priorities using Jira, improving documentation turn around time.
  • Coordinated release notes and release schedules with product teams to ensure documentation was delivered on time and completely.
  • Chaired and participated in committees that designed standardized, and published documentation standards and best practices.
  • Collaborated with global teams including developers, product, and quality engineers to understand software products and documentation needs.

Scala, A STRATACACHE Company

January 2019 – June 2021

Technical Writer

  • Created documentation for feature releases to improve customer understanding.
  • Created documentation for a new design product.
  • Composed, edited, and published product documents for internal and external customers, increasing reader comprehension.
  • Wrote and delivered release notes and upgrade instructions for multiple, simultaneous product releases.
  • Wrote documetation in HTML for improved look and feel of content.
  • Created documentation standards.
  • Collaborated with global team members to understand internal and end user documentation needs.
  • Facilitated development discussions for hardware and software products, improving development and release efficiency.
  • Created on-boarding documentation for internal use.

Amerihealth Caritas

May 2017 – December 2018

Knowledge Manager

  • Designed, developed, and implemented a centralized knowledge management tool that improved the efficiency and effectiveness of the proposal development team.
  • Facilitated meetings and information sessions with executives and associates to determine knowledge management tool needs.
  • Interacted with Market President and senior level executives to gather information for proposal responses.
  • Understood, identified, and gather data by working with subject matter experts to create knowledge assets.

CareFirst Blue Cross Blue Shield

July 2016 – April 2017

Application Developer II

  • Led design and development of internal Learning Management System (LMS) for SOPs using MadCap Flare.
  • Collaborated with corporate training department to create LMS for CareFirst trainers, reducing training preparation time.
  • Frequently presented LMS progress to training director and other managers.
  • Trained associates to populate and publish SOPs.

Education

  • North Carolina State University, Master of Arts in English Literature
  • University of North Carolina at Wilmington, Bachelor of Arts in English Literature
  • University of North Carolina at Wilmington, Bachelor of Fine Arts in Creative Writing – Fiction

Certifications

  • Certified Scrum Product Owner, Scrum Alliance, Certification Number: 001450262
  • Foundations of Project Management, Coursera, Credential ID: 87LFTCXK6WVU
  • Project Initiation: Starting a Successful Project, Coursera, Credential ID: 87LFTCXK6WVU
  • Certified Scrum Master, Scrum Alliance, Certification Number: 001450262
  • Decentralized Clinical Trial (DCT) Certification, Medable, Inc.